Our Refund Policy

We want each of our customers to be completely happy with the experience, service and products we provide. We charge a non refundable booking fee which confirms your place on the shoot day itself. If you are unable to attend (for example due to illness) we are happy to offer you another place free of charge on the next available shoot at any venue of your choice as long as you tell us by email before your shoot starts.

Do I get a second chance to shoot for free if I didn't get the shot I wanted?
The answer to this question is in two parts. We feel that with the two terms of swimming lessons we strongly recommend to all mums and dads for their babies (to build up the babies swimming skills), combined with the 'tailored to suit' image packages, where we can offer you as few as one image or indeed no images if things don't go quite to plan, we think we are dramatically reducing your risk of not getting the perfect shot and therefore unfortunately don't offer the 'second chance to shoot again for free option', I'm afraid, sorry.

Are the shots guaranteed?
The process of shooting babies and children underwater is not a scientific one, and can be susceptible to the mood of your child on the day. However through experience, the best photographic equipment, lighting and the best professional baby handler available we can maximise your chances of success. Finally you are under no obligation to buy the personal image gallery. However, we hope you will appreciate the uniqueness of the imagery, taken at this special point in your child's life.

There is absolutely no obligation to buy the CD, but once purchased the CD cost is not refundable due to the ease with which a CD can be duplicated. If the CD is not delivered, damaged or the images are corrupted we will replace it free of charge, within a week of being notified and having the original disc returned if applicable.

If you have any queries about returns please email orders@littledolphinimages.com quoting your shoot date and baby's name, and we will answer your query within five working days.

Kind regards
The Little Dolphin Images Team